A reviewer cannot open a shared timeline
Check share access, invite state, and link type.
Outcome
Restore reviewer access to a shared timeline or snapshot.
Applies to
Workspace members supporting external reviewers.
Before you start
Ask the reviewer for the exact link and the email address they used.
Steps
- Open Reviews.
- Confirm the share is still active.
- Check whether the share is for a live timeline or snapshot.
- Confirm the reviewer is using the intended email or link.
- Revoke and recreate access only if the original share is wrong or stale.
What happens next
Send the corrected access link and keep the share active until the review is complete.