Support and service status

Get help

Use the feedback button in the workspace or email hello@fluidwork.co. Include the workspace name, what you were trying to do, the time it happened, and any support ID shown on an error page. Do not send share links, passwords, API tokens, or other secrets.

Response targets

• Account access, data loss, or a service-wide outage: initial response within one business day.
• Planning, billing, or integration questions: initial response within two business days.

Known issues and incidents

Current incidents and planned maintenance are posted at status.fluidwork.co. During an incident, updates are posted there until the service is resolved.

First-workspace checklist

1. Confirm the correct organization is selected.
2. Have an organization admin connect Linear, or import a CSV/create local issues.
3. Create a timeline and set its dates, dependencies, and milestones.
4. Capture a snapshot before sharing a contractual plan.
5. Invite external reviewers or create a share link with only the permissions they need.