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Terms of Service

Effective Date: August 19, 2026

These Terms of Service ("Terms") govern your access to and use of websites, software, applications, products, and services provided under the Fluidwork name ("Fluidwork," "we," "us," or "our"), including fluidwork.co (collectively, the "Services").

By accessing or using the Services, you agree to these Terms.

If you use the Services on behalf of a company or other organization, you represent and warrant that you have authority to bind that organization to these Terms. In that case, "you" and "your" refer to that organization.

If you do not agree to these Terms, do not use the Services.

1. Eligibility and Business Use

You must be legally capable of entering into a binding agreement to use the Services.

Unless Fluidwork expressly agrees otherwise, the Services are intended primarily for business and professional use.

2. Accounts

Certain Services may require an account.

You agree to:

  • Provide accurate and current account information
  • Maintain the confidentiality of your login credentials
  • Restrict unauthorized access to your account
  • Promptly notify Fluidwork if you suspect unauthorized use
  • Accept responsibility for activities conducted through your account to the extent permitted by law

You may not share credentials in a manner prohibited by your applicable subscription, order, or agreement.

3. Services

Fluidwork may provide software, consulting, integrations, automation, artificial intelligence functionality, data processing, analytics, implementation services, or other technology-related services.

Specific Services may be governed by an order form, statement of work, subscription agreement, master services agreement, data processing agreement, or other written agreement between Fluidwork and a customer (collectively, a "Customer Agreement").

If a Customer Agreement conflicts with these Terms, the Customer Agreement controls with respect to the conflicting provision.

4. Customer Responsibilities

You are responsible for:

  • Your use of the Services
  • Information and content you submit to the Services
  • Ensuring you have the necessary rights, permissions, and lawful basis to provide that information
  • Configuring your systems, accounts, permissions, and integrations appropriately
  • Reviewing outputs before relying on them for material business decisions
  • Maintaining appropriate backups where relevant
  • Maintaining the security of credentials or systems under your control
  • Complying with laws and regulations applicable to your business and use of the Services

Fluidwork is not responsible for the accuracy, legality, quality, or completeness of information supplied by you or by third-party systems you connect to the Services.

5. Acceptable Use

You may not use the Services to:

  • Violate applicable law
  • Infringe intellectual property, privacy, publicity, or other rights
  • Introduce malware, malicious code, or harmful content
  • Attempt to gain unauthorized access to systems, data, or accounts
  • Circumvent security or access controls
  • Interfere with or disrupt the Services
  • Conduct unauthorized vulnerability or penetration testing
  • Misrepresent your identity or authority
  • Facilitate fraud, abuse, or other unlawful activity
  • Reverse engineer, decompile, disassemble, or attempt to derive source code except where such restrictions are prohibited by law
  • Use automated methods to access the Services in a manner that materially exceeds or circumvents intended usage limits
  • Use the Services in a way that materially harms Fluidwork, its infrastructure, other customers, or third parties

Fluidwork may suspend or restrict access if we reasonably believe use of the Services violates these Terms or creates a material security, legal, operational, or reputational risk.

6. Customer Content

"Customer Content" means information, data, files, prompts, records, text, documents, credentials, configuration information, or other materials submitted to or processed through the Services by or on behalf of a customer.

As between you and Fluidwork, you retain your ownership rights in Customer Content.

You grant Fluidwork a limited, non-exclusive right to host, copy, transmit, process, transform, and otherwise use Customer Content as reasonably necessary to:

  • Provide the Services
  • Fulfill your instructions
  • Operate integrations
  • Maintain and secure the Services
  • Provide support
  • Diagnose technical issues
  • Prevent fraud or abuse
  • Comply with applicable law

This license does not transfer ownership of Customer Content to Fluidwork.

Additional restrictions or data-processing terms may apply under a Customer Agreement.

7. Artificial Intelligence Features

Some Services may use artificial intelligence, machine learning, or third-party AI models.

AI-enabled functionality may include assistance during CSV issue import previews. When this functionality is configured, previewing a CSV may transmit column names, up to five complete sample rows, and up to 100 distinct observed status values from the uploaded file to a third-party AI provider to suggest field mappings and status normalization. The uploaded CSV file itself is not transmitted to the AI provider as part of this mapping step.

Fluidwork does not use Customer Content to train our own artificial intelligence or machine learning models. We also require the AI providers we use to process Customer Content under terms that do not permit Customer Content to be used to train their models.

Customer Content may nevertheless be transmitted to and processed by AI providers as necessary to provide requested AI-enabled functionality.

You acknowledge that:

  • AI-generated outputs may be inaccurate, incomplete, outdated, or inappropriate for a particular purpose
  • AI systems may produce unexpected or erroneous results
  • Similar or identical outputs may be generated for different users
  • AI output should not automatically be treated as professional, legal, financial, accounting, medical, or other regulated advice
  • You are responsible for evaluating outputs before relying upon or acting on them
  • Human review may be appropriate before using AI-generated output for significant decisions, communications, transactions, or actions

Your use of an AI-enabled feature may also be subject to restrictions imposed by third-party model or infrastructure providers.

8. Third-Party Services and Integrations

The Services may interoperate with third-party services, applications, APIs, platforms, databases, infrastructure, or systems ("Third-Party Services").

Your use of Third-Party Services may be governed by the applicable third party's own terms and policies.

Fluidwork does not control and is not responsible for Third-Party Services, including their:

  • Availability
  • Security
  • Functionality
  • Accuracy
  • Data handling
  • API behavior
  • API or product changes
  • Pricing
  • Errors
  • Interruptions
  • Discontinuation

Changes made by a Third-Party Service may affect Fluidwork functionality without notice.

You authorize Fluidwork to exchange information with Third-Party Services when reasonably necessary to provide integrations or functionality that you request.

9. Fluidwork Intellectual Property

Except for Customer Content and third-party materials, Fluidwork and its licensors own all rights, title, and interest in and to the Services and related materials, including:

  • Software
  • Source code and object code
  • User interfaces
  • Designs
  • Documentation
  • Workflows
  • Technology
  • Methods
  • Trademarks
  • Logos
  • Proprietary materials

Subject to these Terms and any applicable Customer Agreement, Fluidwork grants you a limited, non-exclusive, non-transferable, revocable right to use the Services during the applicable service period.

No rights are granted except as expressly stated.

10. Feedback

If you provide suggestions, ideas, recommendations, enhancement requests, or other feedback regarding the Services, you grant Fluidwork the right to use that feedback without restriction or compensation to you, provided doing so does not require Fluidwork to publicly identify you or disclose your confidential information.

11. Fees and Payment

If you purchase paid Services, applicable fees, payment schedules, subscription periods, renewal terms, usage limits, and cancellation terms will be described at the time of purchase or in the applicable Customer Agreement.

Unless otherwise stated:

  • Fees are quoted in U.S. dollars
  • Fees do not include applicable taxes
  • You are responsible for applicable taxes other than taxes based on Fluidwork's net income
  • Amounts paid are non-refundable except as required by law or expressly provided in a Customer Agreement
  • You are responsible for charges incurred through your account or authorized users

12. Confidentiality

If you and Fluidwork exchange non-public information that a reasonable person would understand to be confidential, each party agrees to use reasonable care to protect that information and to use it only for purposes related to the parties' business relationship.

Confidential information does not include information that:

  • Becomes publicly available without breach of an obligation
  • Was lawfully known without confidentiality restrictions
  • Is independently developed without use of confidential information
  • Is lawfully obtained from another source without confidentiality restrictions

A separate nondisclosure agreement or Customer Agreement may supersede or supplement this section.

13. Privacy

Our handling of personal information is described in our Privacy Policy.

If Fluidwork processes personal information on behalf of a customer, additional data-processing terms may apply.

14. Service Availability and Changes

We may modify, update, replace, or discontinue features of the Services from time to time.

We may also perform maintenance that temporarily affects availability.

For paid Services, specific service-level commitments, support obligations, or availability guarantees apply only if expressly stated in a Customer Agreement.

We are not responsible for interruptions or changes caused by Third-Party Services, Internet service providers, customer systems, events beyond our reasonable control, or other external dependencies.

15. Beta, Preview, and Experimental Features

Fluidwork may offer beta, preview, experimental, evaluation, or early-access functionality.

Such functionality may:

  • Contain errors
  • Be incomplete
  • Change without notice
  • Be unavailable from time to time
  • Be discontinued
  • Have reduced support
  • Not be suitable for production use

Beta, preview, and experimental functionality is provided "as is" unless otherwise agreed in writing.

16. Professional and Business Decisions

The Services may assist with business analysis, workflows, automation, data interpretation, or other decision-support functions.

Unless expressly agreed otherwise in writing, Fluidwork does not assume responsibility for your business, legal, financial, accounting, tax, compliance, employment, operational, or other professional decisions.

You remain responsible for reviewing information and determining whether an action is appropriate for your organization.

17. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE."

FLUIDWORK DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

FLUIDWORK DOES NOT WARRANT THAT:

  • THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE
  • ALL DEFECTS WILL BE CORRECTED
  • THE SERVICES WILL MEET EVERY CUSTOMER REQUIREMENT
  • OUTPUTS OR INFORMATION PRODUCED THROUGH THE SERVICES WILL ALWAYS BE ACCURATE, CURRENT, OR COMPLETE
  • THIRD-PARTY SERVICES WILL REMAIN AVAILABLE OR UNCHANGED
  • USE OF THE SERVICES WILL PRODUCE ANY PARTICULAR BUSINESS RESULT

SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY DISCLAIMERS, SO SOME OF THESE DISCLAIMERS MAY NOT APPLY TO YOU.

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FLUIDWORK AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, BUSINESS, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THE SERVICES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FLUIDWORK'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF:

  1. THE AMOUNT YOU PAID FLUIDWORK FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY; OR
  2. ONE HUNDRED U.S. DOLLARS ($100) IF YOU HAVE NOT PAID FLUIDWORK FOR THOSE SERVICES.

A CUSTOMER AGREEMENT MAY ESTABLISH A DIFFERENT LIABILITY LIMIT, IN WHICH CASE THAT AGREEMENT CONTROLS.

Some jurisdictions do not permit certain limitations of liability, so these limitations apply only to the extent permitted by law.

19. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Fluidwork and its affiliates, officers, directors, employees, contractors, and agents from claims, damages, liabilities, losses, judgments, costs, and reasonable expenses, including attorneys' fees, arising from or related to:

  • Your unlawful use of the Services
  • Your Customer Content
  • Your violation of these Terms
  • Your violation of applicable law
  • Your violation of another person's rights

This section does not require you to indemnify Fluidwork for claims caused solely by Fluidwork's own unlawful conduct.

20. Suspension and Termination

You may stop using the Services at any time, subject to any payment or contractual obligations under a Customer Agreement.

Fluidwork may suspend or terminate access to the Services if:

  • You materially violate these Terms
  • Required fees remain unpaid
  • Your use creates a material security, legal, or operational risk
  • Suspension is reasonably necessary to protect the Services or other users
  • A Third-Party Service required to provide the Services becomes unavailable
  • We are required to do so by law

Where reasonably practicable, we may provide notice before suspending or terminating paid Services, unless immediate action is required for security, legal, or abuse-related reasons.

Deletion or termination of a company account, organization, or workspace may not result in the immediate removal of file attachments from every system. Deleted file attachments may remain for a short period in object storage, backups, logs, queues, or other residual systems while routine deletion, lifecycle, security, and backup processes are completed, as further described in our Privacy Policy.

Upon termination, provisions that by their nature should survive termination will remain effective, including provisions concerning intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, and dispute resolution.

21. Governing Law and Venue

These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-law principles.

Unless another written agreement between you and Fluidwork provides otherwise, any dispute arising from or relating to these Terms or the Services will be brought in the applicable state or federal courts located in Wyoming.

You and Fluidwork consent to the jurisdiction and venue of those courts.

22. Changes to These Terms

We may modify these Terms from time to time.

When we make changes, we will update the Effective Date above.

If required by applicable law, or if changes materially affect your rights, we may provide additional notice through the Services, by email, or by other reasonable means.

Your continued use of the Services after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law.

23. General Terms

Entire Agreement

These Terms, together with the Privacy Policy and any applicable Customer Agreement, constitute the agreement between you and Fluidwork regarding the subject matter addressed by them.

Assignment

You may not assign your rights or obligations under these Terms without Fluidwork's prior written consent.

Fluidwork may assign these Terms in connection with a merger, acquisition, financing, corporate reorganization, sale of assets, or transfer of the business associated with the Services.

Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in effect.

Waiver

Failure to enforce a provision of these Terms does not waive the right to enforce it later.

Force Majeure

Fluidwork will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, Internet or utility failures, labor disputes, governmental actions, cyberattacks, failures of third-party infrastructure, or similar events.

No Partnership or Agency

These Terms do not create a partnership, joint venture, employment, agency, fiduciary, or franchise relationship between you and Fluidwork.

Headings

Section headings are provided for convenience and do not affect interpretation of these Terms.

24. Contact

Questions regarding these Terms may be sent to:

Fluidwork
Website: fluidwork.co
Email: legal@fluidwork.co